To queue or not to queue.
Queues are everywhere around us. And we never want to be in them. But it takes a person to stand in a queue to properly understand the queue and no this is not about queue management. There are 3 types of queues, necessary, required and unnecessary. First let's talk about unnecessary queues because they are most common. Most of the time people queue just because "There already is a queue!". For example, if there is a billing or ticketing counter with a queue next to an adjacent billing counter, most people won't bother asking why the next counter is vacant, they will simply assume that something must be wrong with it. While the adjacent counter is infact vacant because there was no customer to serve to. Second, there are required queues. These are the queues which are created for proper management. Let's say the adjacent counter was infact vacant because of short staff or unexpected customer flow. Like queues created while boarding a flight. These queues would no...